• Media on the Move: September 2023

    Like the season’s falling leaves, the media moves have been piling up. From top-tier outlets like ABC News and FOX News, and throughout industries including fashion, entertainment, business and culture, our PR pros are sharing some of September’s biggest moves from reporters, editors and more.  

    ABC News

    Lauren Sher has been promoted to director of Good Morning America Digital. Previously, she was the managing editor of GMA Digital and has been with ABC News since 2008.

    Fox News

    Rupert Murdoch is stepping down as chairman of Fox Corporation and Fox News. Murdoch grew the global media empire for over seven decades. His elder son, Lachlan Murdoch, who currently serves as chief executive of Fox Corporation, will become sole chairman of both companies.

    Harper’s Bazaar

    Brooke Bobb recently started a new role as fashion news director at Harper’s Bazaar. Bobb was a senior content editor for Amazon Fashion until January 2023, when she moved to freelance work. She spent over five years with Vogue as a senior fashion news writer prior to joining Amazon Fashion.

    Mother Jones

    Jamilah King is heading back to Mother Jones to work as an editorial director. She is currently a freelancer and worked at Buzzfeed as a managing editor until May 2023. King is an experienced journalist who has worked at the intersection of race, politics and culture.

    NBC News

    Chloe Melas joins as an entertainment correspondent, where she’ll be examining the intersection between entertainment, business and culture. Melas is based in New York and previously covered entertainment for CNN.

    Vogue

    Madeline Harper Fass has been promoted to senior market editor and was previously a fashion market editor. Fass has worked at the title for over six years, having joined the market team from Teen Vogue.

  • Ask a PR Pro: How Do I Get the Most Out of My Messaging?

    We regularly sit down with a member of Matter’s Precision team to ask how PR professionals can put best practices into action. This month, we asked Senior Content Writer Anne Briner how to get the most out of your messaging. Anne has led numerous value proposition and messaging development programs throughout her career at Matter as well as PwC, Haley & Aldrich and Firstsource.

    What is brand messaging? Why should I prioritize it even when my marketing budget is tight?

    Are you pouring what precious marketing budget you have into social media and web content that doesn’t get the clicks or engagement you need? Do you know your company offers the best product or service in the market, but you can’t get media attention? Are you finding your marketing budget get whittled away because your higher ups don’t see the value or return on investment?

    We understand your frustration! With too much noise and too little time, your audiences make quick decisions on your relevance. Without strong brand messaging, you’ll have a tough time getting traction with your marketing, because you’ll have a tough time connecting with your audiences. This is why your brand messaging is not an add-on, but the foundation of your marketing efforts.

    Your brand messaging sets you apart from your competitors with your key audiences. It reflects who you are and why you matter. It’s inspirational, focused, and doesn’t try to be everything to everyone. And it offers proof that what you say is true.

    That all sounds good, but how do I decide what my messaging should be?

    Your value proposition forms the nucleus of your brand messaging. It starts with the connection — which is about your audience, not about you! What are their challenges, what are their opportunities? What help do they need from a product or service to help them reach their goals?

    You don’t want to address just their rational challenges and opportunities — “I need to find a faster/cheaper way to mow my lawn.” You need to create connection to show your audience you understand their emotional needs: “I have so little spare time, and I want to spend my weekends doing the things important to me, not mowing my lawn. Finding a dependable landscaping company is nearly impossible, and expensive.”

    Don’t assume that emotional connection only applies to B2C companies. In fact, management consulting firm Bain & Company published research findings in Harvard Business Review that show appealing to the aspirational and emotional needs of a B2B customer gets – and keeps – customers.

    Once you’ve established resonance with a (max three sentences) description of your audiences’ challenges, they are inclined to hear more. “You understand me. So how do you help me?” This is your opportunity to succinctly connect what you do to their challenges. Explain how you have a better (differentiated) approach to addressing those challenges — “Our RoboLawn electric robot lawnmower gives you back your weekend to do what you love. It is the answer to lawn maintenance time, effort and cost. It does the mowing for you… etc.”

    So now, your audience is considering you. If they’re aware of who you are, they may decide to move forward. Chances are, though, they’ll want proof that you’ve delivered tangible results to people just like them — “Named one of the most innovative products of 2023 by Fast Company, the RoboLawn has earned a 4.8 average customer rating on Trustpilot.”

    A few words about process: Don’t attempt to create your value proposition in your office or on a Zoom call with some co-workers. You want distinct voices who together give a complete picture of competition, proof points, why you win/lose business and where your company wants to be positioned in the future.

    Your value proposition represents the whole company, so ultimately, everyone from the CEO to the latest hire needs to embrace it. Only then will you have a consistent, repeated brand voice in the market. And don’t forget the Voice of the Customer — you also need your audiences’ input to make sure your value proposition resonates and differentiates.

    I need different messages for different audiences. How do I iterate between customers and investors without losing my main takeaways?

    This is where it gets really fun (and where you get to bring the value proposition to life). From that value proposition nucleus, you can create tailored messaging for each of your audiences. You can speak to their specific challenges and show proof points that reflect what they care about.

    Let’s take our RoboLawn mower company founders. They are looking to raise money from venture capital firms so they can expand operations. What do the VCs care about on an emotional and rational level? Clearly, they want a solid return for their investment. But they also want to have a connection with the companies they are investing in. They want founders and a story they believe in. And they want to look good and build their reputation for helping great ideas become blockbusters.

    So, our friends with the RoboLawn might tailor their value proposition like this for VCs:

    “This is a tough market for venture capitalists. The cost of capital is high and consumer spending has slowed. The stakes are higher for great ideas to become blockbuster hits. Not only is your capital on the line, but your reputation is as well.

    “We get that. We want you to team up with us to help us shape the future of lawn care maintenance, to make it an irresistible value proposition for homeowners everywhere. Did you know the average American homeowner will spend over 384 hours of their lifetime mowing their lawn? Who wouldn’t want that time back?

    “That’s why we developed our RoboLawn mower to cost effectively help homeowners do the things they want to do with the one thing that they don’t have enough of: time. They are working more hours to earn less money on an adjusted basis. With our programmable electric mower, they can go to their kids’ soccer games. They can play pickle ball. They can take a walk with their partner. All instead of mowing their lawn. The RoboLawn mower is truly ‘start it and forget it.’ It automatically returns to its weather-proof charging base as needed. It learns your lawn and you can set it to avoid certain areas, like your prize rose bushes.

    “Is there a market for a new way to mow lawns? Indeed, there is. The U.S. lawn mower market was valued at USD 7.1 billion in 2021 and is expected to reach $9.7 billion by 2027, growing at a CAGR of 5.3%. Not only is there room for the RoboLawn mower to generate sales quickly, there’s room for it to dominate. It’s the game changer that will change homeowners’ Saturdays forever.”

    We hope that gives you an idea of the importance of messaging that resonates, differentiates and speaks to what your audience cares about — along with proof to back your claims. If your brand needs help tending to your own messaging, we’ve got the lawncare messaging chops to help bring your brand to life! Reach out to our team today to learn more.

  • How to Newsjack Your Way into Top-Tier Media

    How to Newsjack Your Way into Top-Tier Media

    While we might not all be familiar with the Roman poet Horace, we all know his famous phrase, “carpe diem.” It’s a great principle to live by, but in PR seizing the day isn’t enough. You need to seize every moment, every trending story, every bit of news you can harness to elevate your client’s standing. We’re talking, of course, about newsjacking.

    Successful newsjacking demonstrates your brand’s expertise and thought leadership in your industry. By providing insightful commentary, expert opinions or valuable insights to the media related to breaking news, you establish your brand as a credible and authoritative source of information, helping to build visibility, trust and reputation.

    But how’s it done? And how do you get top-tier media to notice?

    Successful newsjacking is a cocktail of three ingredients: speed, relevance and authenticity.

    Speed

    Capitalizing on news trends requires you to act fast. Newsjacking is time-sensitive, and being among the first to contribute your perspective will help you stand out. If you wait too long to contribute to the discussion, you’ll merely be shouting in a room full of other loud, shouting voices. 

    “Newsjacking is powerful, but only when executed in real-time,” said PR strategist David Meerman Scott. “It is about taking advantage of opportunities that pop up for a fleeting moment then disappear. In that instant, if you are clever enough to add a new dimension to the story in real-time, the news media will write about you.”

    Reporters are working against the clock and need commentary within hours, not days. Before you begin a newsjacking effort with your PR team, ensure you have a relevant expert available on demand to offer their unique perspective.

    Think back to the March 23 U.S. House Committee for Energy and Commerce hearing, where TikTok CEO Shou Zi Chew answered a deluge of questions from lawmakers about data security, children‘s safety and content moderation. Within minutes of the hearing’s conclusion, one PR team moved quickly to obtain commentary directly from its subject matter expert (SME) and pitched relevant top-tier reporters covering the story. 

    Because of their speed, the team was able to have their SME in the Wall Street Journal, Business Insider and USA Today.

    Relevance

    Relevance is key to newsjacking. News stories must be genuinely relevant to your brand or the SME’s industry or expertise. Avoid forcing a connection that doesn’t naturally align with your brand’s mission. For example, an SME who hasn’t worked in retail in 15 years has no place commenting on the latest retail store closings. Reporters will simply ignore the pitch. 

    Also, avoid forcing commentary that doesn’t add value – reporters don’t want more of the same. They seek bullish perspectives, a different spin and forward-looking commentary. 

    After Meta was hit with a $1.3 billion privacy fine by the EU, our team sent this pitch touting a source with recent, relevant expertise – and preloaded the email with quotes reporters could easily pull  for their story. The result? We landed impactful coverage for the client in Bloomberg, The Drum, Information Week and Search CIO.

    One longtime Matter client  – an insurance brokerage and consulting firm – regularly scores quality trade coverage. But we knew newsjacking could provide them with increased exposure to top-tier press. When Farmers Insurance and State Farm reduced or stopped offering property insurance in Florida due to increased weather events, the team quickly rallied to offer commentary around the state of the insurance industry amidst accelerating climate risks. It quickly resulted in coverage with Bloomberg.

    Now, not all news is created equal. Even if it’s relevant, there are times when brands should pause newsjacking to avoid appearing tone-deaf or insensitive to the ramifications of major events. Days following the collapse of the World Trade Center, Quantum Tech issued an announcement: “WTC Collapse Highlights Need for Quantum Tech’s Remote Backup.” The press release touted customer Morgan Stanley’s ability to function the next day despite its offices being destroyed, because it had off-site data storage. It was later retracted and the employee responsible fired.

    Authenticity

    This is not the place for self promotion. You will not get coverage if your commentary is overtly self-fulfilling. Following a devastating hurricane in the Gulf, a window manufacturer should not pitch a reporter on the ways their window film could have helped. Nor should a cybersecurity firm pitch its offerings as the solution to a data breach a tech reporter is covering. Reporters will quickly add you to their blocked list.

    You can’t go into newsjacking with the expectation of backlinks or conversions either. The benefits lie in your increased credibility as a thought leader amongst peers, customers, partners and prospects – not to mention the relationships you build with the press. Your commentary must educate, empower and inspire readers.

    Following the Log4j security vulnerability incident in January 2022, our cybersecurity client offered this authentic analysis in The Verge. This piece does a great job of clearly explaining the implications of the breach, even breaking down the issue for those outside the developer community.

    Authentic media commentary connects with audiences on a human level. When commentary reflects real emotions, first-hand experiences or viewpoints, it becomes relatable to your target audience. It builds trust. People are more likely to believe in the integrity of your message and view your brand as a reliable source.

    Before you get started, think about who within your organization has the time, expertise and insights to devote to a newsjacking program. Typically, it’s a member of the C-suite, but it doesn’t have to be. Get them in the room with members of your PR team or internal communications staff to learn what topics they’re passionate about, what keeps them up at night, and what opportunities and challenges they see within the industry’s biggest trends.

    From there, develop a short list of key talking points, pitches and/or bylines to offer the media, and remember to move fast to deliver relevant and authentic perspectives that will build a solid foundation for meaningful and impactful media coverage. 

    If you’re looking for help with your newsjacking efforts, our Precision team is here to help you proclaim veni, vidi, vici. Reach out today, and we’ll help your leadership land the coverage you need to elevate your brand. 

    Emily Quirk is Vice President and Leader of Media Strategy of Matter’s Precision Division. With 20 years of experience in journalism and public relations, she manages and mentors PR teams for B2B and B2C brands. Her teams regularly secure coverage for clients in Business Insider, Wall Street Journal, TODAY, Bloomberg, Fortune and Forbes.