• Top 10 Conversion Rate Optimization (CRO) Best Practices to Elevate Your Marketing Strategy

    Top 10 Conversion Rate Optimization (CRO) Best Practices to Elevate Your Marketing Strategy

    In today’s digital landscape, the belief that marketing programs can always be refined is fundamental. Capturing, synthesizing and understanding all available data is crucial for identifying areas of improvement whether you are targeting consumers directly or influencing the C-suite buying committee. Marketing performance typically lags in three key areas: brand strategy, awareness and the marketing funnel.

    Why Every Marketing Program Needs Continuous Improvement

    No matter how advanced your marketing strategy is, there’s always room for improvement. Conversion Rate Optimization (CRO) is the key to analyzing the performance of your marketing tactics across the conversion funnel, helping you identify steps to boost the percentage of site visitors converting on landing pages or from one stage of the funnel to the next. By leveraging a set of tools and harnessing the vast campaign data they are already generating, marketers can significantly enhance their marketing programs’ performance.

    Before diving into your optimization efforts, it’s essential to conduct a thorough marketing strategy audit. This will help you pinpoint any gaps in your marketing programs and identify key areas for improvement. Once you’ve identified these areas, it’s time to start optimizing your marketing performance. Here are 10 conversion rate optimization best practices MatterMKTG prioritizes for clients:

    Brand Strategy: Setting the Foundation for Success

    1. Evaluate Your Competition

    To ensure your brand stands out, regularly assess your competition. Are you differentiating your message effectively? By identifying the core messaging of your competitors, you should see how you can make your messaging unique and stand out in a crowded marketplace. 

    2. Re-evaluate Your Audience

    Knowing your audience is key. Are you addressing their needs and concerns? If you aren’t speaking directly to your buyer’s most critical pain points, no mix of media and content will help improve conversions. Re-evaluate your messaging and buyer personas to ensure it resonates with what they care about. Once you are confident you know your audience and what your competition is doing, bring these insights together to develop new brand messaging that is meaningful (important to the audience) and unique (stands out from your competitors).

    3. Test Your Messaging

    Experiment with different messages to see what resonates best with your audience. This could involve split testing headlines, value propositions, or CTA buttons either on your website or through user testing tools. The audience must be intrigued by your messaging to want to learn more and be provided with enough information to know what you do and how you can help them.

    Brand Awareness: Maximizing Your Reach

    4. Media Mix Analysis

    Examine your media mix to spot weaknesses. Are you leveraging SEO, social media, PR and paid advertising effectively? Each channel plays a critical role in driving brand awareness. If you aren’t getting the impressions or website traffic you expect, you may need to rethink your media strategy.

    5. SEO Strategy

    Revisit your content and keyword strategy. Are you optimizing your product pages and campaign landing pages? Consider using SEO tools like SEMrush or Moz to identify opportunities for improvement.

    6. Paid Media Campaigns

    Many brands make the mistake of thinking their organic channels can drive new leads alone. Paid campaigns play a critical role in reaching the desired audiences directly and more frequently. Even a small paid media campaign can drive significant traffic to key landing pages. Invest strategically to boost visibility where it matters most.

    Marketing Funnel and Conversions: Driving Results

    7. Conduct a Closed-Won Audit

    Analyze your successful deals to identify which industries, job titles or media channels are driving the most business. Understanding the factors behind these wins can inform your CRO strategy. Go a step further and analyze what drives conversions in each step of your funnel. This process will uncover patterns, such as a certain piece of content that consistently converts with certain job titles or industries.

    8. Heat Mapping and Website Flow

    Utilize heat mapping tools to understand user behavior and how site visitors interact with your website. Heatmapping can reveal deeper user insights, like what information a visitor is spending time reading or which CTAs they click. This data can highlight areas for improvement helping you enhance user experience and improve conversions.

    9. A/B Testing Lower Funnel Offers

    Split testing is crucial for optimizing conversion points. Experiment with different offers and CTAs in the lower funnel, limiting your variables to one focus area at a time to see what drives higher conversion rates.

     10. Implementing CRO Best Practices

    Effective CRO requires a strategic approach, focusing on continuous testing and optimization efforts. By regularly evaluating your brand strategy, enhancing brand awareness, and fine-tuning your marketing funnel, you can achieve higher conversion rates and overall marketing success.

    Remember, every element of your marketing strategy can be optimized. By leveraging data, testing different approaches, and refining your tactics, you can elevate your brand and achieve better results. Start your CRO journey today and see the difference it can make for your website visitors and long-term growth.

  • What We Learned at Swaay.Health Live 2024

    What We Learned at Swaay.Health Live 2024

    Swaay.Health Live emerged as a beacon of innovation and collaboration, igniting discussions on the dynamic landscape of healthcare marketing. After digesting all the rich content and meaningful discussions, here are the top five takeaways we gleaned from the show that will inherently fuel Matter Health and healthcare communications moving forward this year and beyond:

    1. Media Trends Reshaping Healthcare Narratives: During Colin Hung’s keynote, he highlighted the healthcare topics that are hot and not so hot right now. For instance, COVID-19, SDoH and telehealth are all at the bottom of the topic prioritization list. On the flip side, AI and cybersecurity remain top-of-mind for the media. Related, during the media panel, reporters did note that it’s critical for any stories being pitched to them to not only be relevant to their readers but introduce something “new” to add to the story. Given the depth and breadth of coverage surrounding topics like AI, for instance, its critical PR pros dig into the “why” behind their client’s story.
    2. The Power of Relationships in Media Coverage: The healthcare press panel featuring several reporters Matter Health works with – including Modern Healthcare’s Gabe Perna, Joy Rios of HIIT Like a Girl Podcast, Chris Mazzolini, Vice President of Content at MGH Life Sciences, Kate Gormley, Health System CIO and John Lynn, Healthcare IT Today – touched on the do’s and don’ts of pitching healthcare press. They delved into the critical role of relationships in media coverage. From Gabe Perna’s emphasis on personalization to Joy Rios’s advocacy for underrepresented stories, building authentic relationships and offering value-added insights emerged as key strategies for garnering media attention and coverage.
    3. Getting Your Client’s Full Picture. Throughout the event, many topics surrounding sound marketing tactics came up – from ABM to social media, events to attend, budget to consider, and so on. For us, this translates to the importance for our teams to not only understand the business and the industry, but their marketing goals, objectives, and overall strategy (if they have one). The only way we can truly and fully support our clients is by putting ourselves in their positions. Particularly for those “one-person marketing” teams. Handling it all is a lot, so we need to figure out how we can better support them through the work we do.  
    4. Need A Brand Refresh? How Do You Know? Whether it is a tee shirt brand, a financial institution, or a sneaker company, the value of a brand comes down to what people will pay for it. So, how do you know if your client needs a refresh? Listen carefully to the market and determine if there is a new competitor on scene, if new products are available, a change from a sales to marketing culture is bubbling up internally, or perhaps the company is looking to exit. One of the examples that came from the Branding Breakout Session was to think of it this way: If you were trying to sell your house, you’d do some work to it before you put it on the market to get top dollar. Do the same for your clients.
    5. Be Obsessive About Metrics. We live in a data rich environment with data coming at us in every direction, so why not implement that into our reporting strategies? Measuring PR and marketing results is oftentimes tricky, but developing a plan in coordination with our clients is a key component of not only measuring the true effectiveness of the program – whether it be brand recognition, scoring that top tier media hit, or increasing engagement across social media channels – but also having PR and marketing program designed to achieve them (and pivot when needed) ensures we are aligned with our clients and working toward the same set of goals and objectives. So, have the conversation, create a baseline, and get to work.    

    From all the great discussions that took place during Swaay.Health, one thing is blatantly clear – there is an abundance of competition across the continuum, and without the right marketing and PR strategies in place, companies risk going unnoticed.

    A special thanks to John Lynn and Colin Hung for putting on another fantastic event and giving healthcare marketing the stage it deserves. We can’t wait to reconnect with the Swaay.Health community in 2025!  

    To connect with us to discuss how Matter Health can help elevate your PR and marketing results, shoot us an email at [email protected] and check out Matter Health’s capabilities.

  • Making an Unforgettable Impression: Videos for the Top of Your Sales Funnel

    Making an Unforgettable Impression: Videos for the Top of Your Sales Funnel

    Your business needs video. Video generates more leads, communicates a more memorable message and is shared on social 12x more than text alone – and because search engines prioritize content that includes video, more people will be exposed to your branded video than would be exposed to a similarly branded blog post. But here’s the thing: One video cannot meet all of your marketing needs alone. One video should serve one purpose, and your strategy for each video should be based on achieving specific marketing goals, such as brand awareness, driving website traffic or generating leads.

    To get the most out of your video investment, your marketing strategy should incorporate a variety of videos, targeting customers at specific levels of the sales funnel. And whatever stage of the funnel you’re marketing toward, it’s become increasingly important to take calculated, creative risks that help your brand stand out and keep your audience engaged. Good news there, video makes it easy to create a buyer’s journey that involves less of the slow, tedious inching forward of a bumper-to-bumper, early-morning commute and more of the exciting thrills, twists and turns of an unforgettable water slide.

    Picture this: a water park buzzing with activity, colorful towels and flotation devices strewn about. Amidst the slushies, the cotton candy and the lazy river, the star attraction rises high up into the sky – the best water slide in the park: The Funnel. This ride begins with an anticipatory climb up a tall, metal staircase and the dizzying view from the top of an eye-catching drop.

    Engaging leads at the top of your funnel is all about establishing an emotional connection. At this stage in the buyer’s journey, your main goal should be to give viewers (some of whom don’t know a thing about you) a reason to keep watching. Keep your videos entertaining and captivating – without getting too far into the nitty gritty of everything your business can do and exactly how your products work. While many videos can be useful at various stages of the buyer’s journey depending on your specific goals, our recommendations for the top of the funnel include the best videos for holding the attention of an audience who may have never heard of your brand before long enough that they’ll remember who you are in the future.

    Brand Anthems

    What it is: A brand anthem is a visually engaging, high-level, and inspirational overview of your brand. Think of it as a manifesto, associating your brand with what you and your customers truly value.   

    Why you need it: It lets your audience know who you are, what you do and what you stand for. And even when they already know all that, it’s an opportunity for deeper connection and to remind key stakeholders and audiences that your brand shares their values.

    Commercials and Lifestyle Videos

    What it is: A commercial or lifestyle video is a cinematic-grade video targeted towards a specific audience. This is a short and sweet video meant to entertain your audience by tapping into an emotional response, like their sense of humor or empathy. This video will lean heavily on your brand’s voice and style to get attention from the right people.

    Why you need it: It’s an opportunity to connect products and services with your ideal customer and their aspirations.

    Thought Leadership

    What it is: In a thought leadership video or series, you choose a charismatic and knowledgeable individual at your company or in your field to put in front of the camera and let their intelligence and personality shine through. By giving potential customers a face to associate with your brand, you allow them to build a connection – with your expert and with your brand.  

    Why you need it: These videos help position your company as a voice of authority and demonstrate your expertise. Potential customers will become more aware of your brand because they’ve been drawn in by the informative content, and leads will see that your company has an eye to the future and understands the nuances of the industry.

    Branded Documentaries

    What it is: Branded documentaries aren’t about your products or services. They’re true, character-driven stories that focus on an issue related to your brand. They might be about your brand’s history or reason for existing, or they might not be about your brand at all. The key is that they are human-interest stories that people watch for genuine entertainment. You give this content away for free – and in return you get a lot more people introduced to your brand and listening to your message.

    Why you need it: These videos sell because they associate your brand with a bigger, more interesting world. Think of it as playing the long game. You’re creating content people love and leaving a strong, memorable impression – aligning yourself with your audience and building brand awareness along with brand affinity and loyalty.

    These days, businesses are making video a regular, repetitive part of their marketing strategy, so knowing how to use different videos to meet different goals is key. “The Funnel” captures the essence of what your marketing videos should achieve – grabbing attention and creating an unforgettable experience. Just like the jostling line of park guests, undeniable pull of gravity and centrifugal force of a waterslide that keeps you right on track during your time at the water park, using the right videos at the right stage of your sales funnel can make it easy to guide your customers from complete strangers to loyal, brand advocates.

    Note: This blog post is part of a series on how to use video at different stages of the sales funnel. Stay tuned for the next post in this series, which will explore which videos to use at the middle of the sales funnel.

  • Matter Grows Consumer PR Client Base with New Brands and Extended Programs

    Matter Grows Consumer PR Client Base with New Brands and Extended Programs

    Agency’s Consumer PR Team Continues to Support Successful B2C Product Launches, National Partnerships and Local Market Outreach with Mix of 360-degree Media Relations, Influencer Activations and Creative Events.

    BOSTON, June 11 , 2024 – Matter Communications, a brand elevation agency integrating PR, marketing and creative services – today announced the growth of its consumer client roster, highlighted by the addition of new clients as well as program extensions with existing clients from successful partnerships. Designing and executing programs focused on earned media, influencer relations, events and sampling, Matter continues to elevate consumer brand stories across retail and consumer packaged goods (CPG), food and beverage, health and wellness, sporting goods, consumer tech and beyond.

    “Engaging with today’s diverse, digitally-savvy consumers requires brands to rethink traditional marketing approaches and be nimbler in their communications” said Matt Mendolera-Schamann, Executive Vice President, Consumer PR, and Leader of Diversity and Inclusion at Matter. “For over two decades, we have developed customized and ambitious activations that drive awareness and sales for B2C brands, helping them reshape perceptions with key stakeholders. As we continue to grow our consumer practice, we are not only excited about the new brands enlisting our expertise, but very proud of the longstanding partnerships that result from our top-notch client service.”

    The following companies are a sampling of B2C clients who have recently partnered with Matter to elevate their communications and marketing programs:

    • Exergen, a leading manufacturer of thermometers and maker of the most accurate thermometer on the market that’s become the go-to choice for medical professionals and top hospitals across the country, brought Matter on board to support its new marketing goals throughout the most recent cold and flu season. Following successful media and influencer campaigns as well as an organic social strategy launch, Matter and Exergen recently extended the partnership to help with communications and content programs, as well as new product launches.
    • Performance Golf is a leading online golf instruction company that provides golfers of all levels with the tools and resources they need to take their game to the next level. Matter is working with Performance Golf to drive broader awareness among key athlete and consumer segments and support its growth goals throughout the U.S.
    • Pinemelon, a trailblazing online grocery platform headquartered in Denver, Colorado, on a mission to redefine grocery shopping. Pinemelon tapped Matter recently to help support its expansion into Boulder, and to tell stories about the local farmers, community commitments and other unique differentiators that set their offering apart from competing food services.
    • Segway-Ninebot, the global leader in micromobility and robotics technology, relied on Matter to successfully launch a wide assortment of groundbreaking transportation products, including next-generation scooters and e-bikes, as well as home technology products at CES 2024 and beyond. The Matter team assisted in planning, coordination, and development of the brand’s newest batch of product launches, as well as securing hundreds of press placements and product reviews at and following the show. Matter continues to support Segway with various projects, helping drive consumer and influencer awareness and sales for their innovative new launches.

    “From my positive experience with Matter at my previous company, I knew they were capable of handling a variety of our marketing needs while being seamless collaborators with the other agencies we work with,” said Rich Blumenthal, Director of Sales & Marketing, North America for Exergen Corporation. “Working with them during our busiest season this past year to elevate our brand marketing, I was once again impressed by their creativity and honest feedback about what’s working or where we might want to try something new. Based on the great results, it was an easy decision to extend our relationship, as we see Matter as an extension of our internal team, who we can go to for counsel and creative ideas on just about anything.”

    To learn more about Matter’s consumer PR team and client work, please visit the Consumer page on Matter’s website. Companies looking to include Matter in any open or future Request for Proposals (RFPs) or explore a potential partnership are encouraged to contact Matter to receive a custom program quote.

    About Matter Communications

    Matter is a Brand Elevation Agency that integrates PR, marketing and creative services into campaigns that inspire action and build value. Founded in 2003, with offices spanning North America, Matter works with the world’s most innovative companies across healthcare, high-technology, consumer technology and consumer markets. For more information, visit https://www.matternow.com.

    Contact

    Matter Communications

    Greg Amaral

    [email protected]

    www.matternow.com

  • Matter Video Celebrates High Impact Work Including 250th Episode of Microwave Journal’s Thought Leadership Video Series

    Matter Video Celebrates High Impact Work Including 250th Episode of Microwave Journal’s Thought Leadership Video Series

    Matter’s video + animation team announces continued momentum highlighted by successful brand videos for client partners including Presidio, RSM, SieMatic, OmniOn Power and more

    BOSTON, June 4, 2024 – Matter Communications – a Brand Elevation Agency integrating PR, marketing and creative services – today announced the continued momentum of Matter Video, the agency’s full-service video production and animation team.

    According to Wyzowl’s 2024 Video Marketing Statistics, 91% of businesses use video as a marketing tool with over 88% of marketers saying video is an important part of their overall marketing strategy. Matter Video clients see increased customer loyalty, boosted sales and their brands brought to life through high quality brand videos including anthems, customer testimonials, animated product explainers and more.

    Matter Video cultivates lasting success for brands like Microwave Journal, the leading source for information about radio frequency and microwave technology, design techniques, news, events, and educational information. Working with Matter for more than a decade, Microwave Journal recently released the 250th episode of their thought leadership video series, Frequency Matters. The Frequency Matters series, featuring key company stakeholders and industry leaders, has aired biweekly since October 2013 and has grown from 100 views per episode to tens of thousands worldwide.

    “Matter Video’s creative ideas, clever production and masterful editing have helped immensely in making Frequency Matters the most recognized video series in the industry today,” said Pat Hindle, Media Director at Microwave Journal.

    Alongside their ongoing success supporting Microwave Journal, Matter Video continues to elevate brands with compelling, visual storytelling across a wide range of verticals, including recent projects such as:

    • Presidio’s “Managed Services” Explainer, a top of the funnel marketing video designed to highlight how Presidio’s expert managed network services can help companies solve the problem of maxed out internal IT teams.
    • RSM’s “GVCR Services” Explainer, an animated video highlighting the complexities of international tax compliance and introducing RSM’s Global VAT Compliance and Reporting system. This video gives an overview of exactly how RSM can complete a myriad of VAT processes on their clients’ behalf.
    • SieMatic’s Showroom Tour, a brand awareness video showcasing SieMatic’s luxury, European kitchen design and customer experience.
    • OmniOn Power’s Brand Anthem, a video to reintroduce the company and their values after a rebrand.

    Matter Video’s full-service video production and animation team takes the time to deeply understand their clients’ needs and help them craft original content to educate, inspire and drive action.

    To learn more about Matter Video and see their award-winning work, visit the Matter Video Page.

    About Matter Communications

    Matter is a Brand Elevation Agency that integrates PR, marketing and creative services into campaigns that inspire action and build value. Founded in 2003, with offices spanning North America, Matter works with the world’s most innovative companies across healthcare, high-technology, consumer technology and consumer markets. For more information, visit https://www.matternow.com/

    Contact

    Matter

    Greg Amaral

    [email protected]

    www.matternow.com