Tag: customer service

3 Steps to Effectively Support Your Customers Through Social Media

Have you ever thought about how much time you spend browsing your preferred social media channels? According to Nielsen, consumers devote an average of 5 hours and 30 minutes per week using social media. With that in mind, it’s no surprise that in 2017 your customers’ first instinct may be to contact you on social instead of dealing with an automated phone tree and hitting “0”… Read more »