Welcome to Matter’s Customer Experience 20 list, or ‘CX 20’. Each quarter, we’ll highlight the market’s top 20 thought leaders who are advancing CX knowledge, news and best practices across various industries – from retail and logistics to advertising and more. To compile each list, we’ll examine prominent and impactful CX-focused reporters, analysts and influencers. Each honoree is not only a CX expert, but leverages their… Read more »
We’re halfway through 2020 and the coronavirus pandemic continues to dominate the retail news cycle. While it’s unclear how much permanent damage has been inflicted, current media headlines affirm that the effects of the pandemic could be long-lasting and have perpetual impacts on customer behavior and the retail sector as we know it. Through ongoing conversations and our monthly retail reporter Q&A (latest edition here), we… Read more »
Coronavirus continues to accelerate dramatic changes across the retail industry, and it’s hard to imagine what the sector will be like for businesses and shoppers in a post-pandemic world. According to a new report from market research company Euromonitor, U.S. retail sales could be down by an estimated 6.5% this year. For comparison, retail sales were down just 2.2% in 2009, the year the Great Recession ended…. Read more »
Welcome to the first edition of Matter’s monthly retail tech Q&A, Now Pitching, where we catch up with the industry’s leading journalists to get a pulse on the trends they’re following and topics they’re focused on. We’re thrilled announce our first reporter spotlight is Dan Berthiaume, U.S. Senior Editor, Technology at Chain Store Age! A retail industry veteran and Matter favorite, Dan joined Chain Store Age in 2013 and oversees technology coverage… Read more »
Tomorrow marks my 120th day working at PR Agency, Matter Communications. While they may seem like the fastest four months of my life, they also have been the most valuable. Working in public relations teaches you many things, some of which are important life lessons that will serve you both in your professional career and in everyday life. Here are seven life lessons I have learned… Read more »
