The Role of Social Media in JetBlue's PR Nightmare
JetBlue found itself in a pretty big predicament yesterday when one of their captains emerged from the cockpit mid-air screaming “They are going to take us down!”, had to be restrained and forced an emergency landing. I can’t even imagine the horror the passengers and crew felt – and was right along with everyone who collectively sighed with relief that no one was hurt. From a… Read more »