• Honoring DE+I Beyond Black History Month

    Honoring DE+I Beyond Black History Month

    As February comes to a close, so too does Black History Month – an important and annual celebration of achievements by African Americans and a time for recognizing their central role in U.S. history. For the past four weeks, we’ve seen organizations of all shapes and sizes recognize this observance with social media content, company-wide activities and other commitments. Our approach at Matter has always been to take the opportunity to acknowledge and celebrate Black History and Black culture, while continuing to renew and expand our commitments to elevating Black voices and prioritizing DEI (diversity, equity and inclusion) all year long.

    We celebrated the month with a series of lunches agency-wide that featured a local Black-owned restaurant, courtesy of our Diversity Committee. While just one gesture, it’s our belief that one of the simple powerful acts we can do is to continue to support and promote Black-owned businesses, to help invest in communities and people disproportionately affected by systemic racism. Restaurants highlighted ranged from Chef Ernie Campbell’s Jamaica Mi Hungry in Boston and Elsa and Berhane Kiflom’s Queen of Sheba Restaurant in Greater Dallas, to Elijah Allen’s Mississippi Boy Catfish & Ribs in Denver, to name just a few of the delicious and inspiring chefs whose cuisines our various offices enjoyed.

    However, our biggest sources of pride are the things we have been doing and will continue to prioritize that go beyond Black History Month and make our commitment to DEI impactful and actionable day-in and day-out.

    Last year, we rolled out mandatory DEI training for all employees, after a years-long collaboration with Brave Trainings, a Black-owned and led consultancy that has been a key partner in helping us navigate the nuances of being truly inclusive as an organization. Brave’s founder, Cornell Verdeja-Woodson, and his fellow consultant TK Huff were instrumental in helping us audit internal and external communications materials and create a customized, interactive video training program that covers a variety of important and sensitive topics, better arming our team with the tools and language to confront uncomfortable situations and be a supportive champion for those around them.

    While launching any training program at a company with hundreds of employees is no small or smooth feat, the feedback we’ve gotten from staff is thought-provoking and exceedingly positive, particularly from folks on both ends of the spectrum – those to whom all of this is very new and those who have come from larger organizations and been through iterations of DEI training before.

    Beyond our new training program, we also successfully executed a steady stream of DEI programming over the past 12 months as well. We had educational trivia games, live performances, dance classes, drag shows and other small workshops to expose more of our team to experiences they otherwise wouldn’t have an opportunity to take part in. These activities help expand all of our knowledge about topics and communities that help us be more considerate and inclusive in our work and communications with one another and our clients and partners. We are infusing this year’s calendar with similar events and planning additional trainings that will help equip our staff with tools for difficult conversations and greater sensitivity. We also have an ongoing “book club” that spotlights Black creators, stories and topics each month via books, movies, podcasts and other multimedia that we discuss together, which will continue throughout 2023.

    We still have a lot of work to do, and as we look ahead not only to the rest of 2023 but to the next five and 10 years, we will continue to hold ourselves accountable and rely on outside resources as well to continue this important work. So, as we close the books on another Black History Month, my challenge to all of us is to honor and recognize Black voices and Black culture in an ongoing way, not just during February, and to elevate DEI efforts beyond simply celebrating the months and days that commemorate a specific community or milestone. Those things are important, but the bigger picture and our continued commitment is what’s truly crucial.

  • Assessing the Future of Generative AI in PR Content Writing

    Assessing the Future of Generative AI in PR Content Writing

    The rise of ChatGPT has taken the world by storm, igniting a renewed societal focus on how artificial intelligence and machine learning will shape the future of work as we know it. An emerging technology trend hasn’t captivated the global public sphere like this since the first iPhone release in 2007.  

    ChatGPT was a hot topic of conversation among business titans at World Economic Forum 2023 in January. Microsoft invested $10 billion to integrate it within its Bing search engine and product suite. Google launched a replica generative AI tool, Bard, in an attempt to keep pace and amplify its own search engine. Bill Gates even equated it to the invention of the internet, calling ChatGPT, “the most important innovation that will change the world.”  

    The buzz is well warranted. ChatGPT amassed 1 million users in just five days after its initial November launch. Two months later, it surpassed TikTok (9 months), Facebook (10 months) and Instagram (2.5 years) as the fastest consumer app to eclipse 100 million active users. The chatbot can be prompted to do everything from passing law school exams and offering investment advice to crafting cocktail recipes and faux movie scripts. It even got hired – hypothetically, of course – as an entry-level coder.  

    ChatGPT also writes reasonably well, which has sparked skepticism across the PR and marketing landscape about its potential to replace human content writing roles. However, while it can generate clean prose in an authoritative tone mirroring a human’s writing, there’s no guarantee the content will be truthful, accurate or unbiased. A few media publications who were early adopters of generative AI-powered content were already forced to issue retractions due to “dangerous inaccuracies and falsehoods” found within the articles.  

    More importantly, ChatGPT is incapable of replicating the intrinsic nature of a human content writer, which means it doesn’t incorporate any elements of human experience (HX) into the content creation process.  

    The Human Element

    At Matter, ingenuity is a core component of PR content creation. Whether it’s a targeted Forbes Technology Council article, an earned byline in Variety or an ROI-centric customer case study, our job is to: 

    It’s not about prioritizing quantity over quality or repurposing rudimentary angles that can be easily found through a simple Google search. It’s about collaborating with SMEs to zig while competitors zag and tell stories that uniquely position them as an invaluable source of truth across sectors. For executive thought leadership to rise above the noise in a saturated market, it must be crafted with an empathetic understanding for not only your client’s mission and goals, but also the real-world business challenges faced by their target audience. The supply chain disruptions, data breaches, labor shortages, public health emergencies and technology fallibility. The ripple effects of geopolitical tension and the realities of socioeconomic pressure with a potential recession on the horizon. 

    Only boots on the ground can deliver impactful, brand mission-oriented content that aligns with those experiences. Not an AI chatbot relying on large language models from billions of predefined telemetry datasets, which – for the record – is in violation of Google’s AI writing guidelines and subject to SEO penalties. When Business Insider recently asked ChatGPT for an opinion on its role in the future of content writing, here was the reply:  

    See, even the world-renowned robot agrees.  

    Explaining how AI/ML solutions are designed to empower humans, not replace them has been a core thought leadership angle across many of our B2B tech and cybersecurity accounts. With the way things are headed, we will soon be experiencing it for ourselves. And while ChatGPT isn’t positioned to replace human content writers anytime soon, the recent generative AI wave does signal the beginning of a pendulum swing for technology’s influence in content creation processes. It will change the way we work for the better.  

    Augmenting The Writing Process

    The applied use of generative AI offers an opportunity to automate some of content writing’s most mundane and repetitive tasks. Take drafting earned bylines for example. Considering most B2B byline angles are highly technical in nature, it typically takes hours of preliminary research and sourcing before putting actual pen to paper. But what if that entire phase of content creation was streamlined?  

    ChatGPT, in theory, could be prompted to conduct extensive research on a specific technology or subject matter – reducing the elongated preliminary sourcing process down to about 30 seconds. In turn, human writers have more time to focus on critical thinking and a higher baseline of knowledge and resources to leverage. This foundation reduces the immediate stress of meeting tight deadlines, which ultimately compounds into higher quality deliverables and better work-life balance.  

    The same logic can apply to other repetitive workflows like copy editing, outlining, data mining and intake calls. Microsoft Teams has a new premium version that incorporates ChatGPT into hybrid business collaboration, automating routine administrative tasks like notetaking, action items, customized meeting templates, timeline markers and more. Expect similar automation strategies to be applied to content writing.  

    Our content team will continue to explore how we can work in tandem with generative AIs like ChatGPT to amplify our offerings for B2B technology, cybersecurity, healthcare and consumer clients. For more information on Matter’s full range of PR services, don’t hesitate to contact us today!  

  • Consumers Continue to Seek Influencers Who Keep It Real

    Consumers Continue to Seek Influencers Who Keep It Real

    Agency Research Highlights Strong Opportunities for Brands Through Relatable, Educational and Entertaining Creator Content

    BOSTON, Feb. 22, 2023 — New data released by Matter Communications — a Brand Elevation Agency that integrates PR, marketing and creative services to tell clients’ unique stories and drive business results — reveals consumers are making purchase decisions based on influencer content. The data shows 81% of respondents have either researched, purchased or considered purchasing a product or service after seeing friends, family or influencers post about it.

    Matter surveyed more than 1,000 U.S. consumers to uncover how social media consumption, influencer perceptions and purchasing habits have evolved in the past year.

    Consumers Want Real

    69% of respondents are likely to trust a friend, family member or influencer recommendation over information coming directly from a brand. Consumers want authenticity from the influencers they follow, gravitating toward those that create relatable, original content or provide credible expertise.

    The types of influencer personalities consumers find most appealing when deciding to follow on social media are:

    • Relatable personalities (61%)
    • Expert personalities (43%)
    • Just-for-fun personalities (32%)
    • Aspirational personalities (28%)

    Only 11% of consumers prefer celebrity influencers – a notable reduction from Matter’s 2020 Influencer Survey (17-22%). And when asked what the most important attribute was when learning about a company, product or brand, consumers’ top choice was authenticity (39%).

    “Collaborating with the right influencers is the difference between a good campaign and a great campaign,” said Mandy Mladenoff, President of Matter. “Combining AI and data-driven technology with the deep experience of our influencer team, we can quickly identify and build real relationships with the influencers who most genuinely capture clients’ core campaign needs.”

    Edutainment Content Is on the Rise

    Consumers’ favorite types of influencer content to engage with are:

    • How-to content, such as recipes, tutorials or step-by-step instructions (42%)
    • Stories with short bits of information with video and/or photos (35%)
    • Photo- or image-based posts with information in captions (33%)

    Additionally, YouTube was respondents’ number one choice (36%) when asked what platform they find the most authentic/beneficial content from influencers.

    Consumers Hunger for Food, Wellness + Beauty Content

    Consumers are both most interested in seeing and most likely to act on (purchase, research, spread the word or consider) influencer content about:

    • Food and beverage (59%/52%)
    • Health and wellness (43%/38%)
    • Beauty and personal care (42%/36%)

    In comparison to the 2020 influencer survey results, the new research shows that while food and beverage and health and wellness remain the most popular influencer content categories, beauty and personal care replaced personal technology for the number three spot.

    Additionally, 63% of consumers have noticed an increase in sponsored content from influencers on social media in the past year.

    “With more sponsored content hitting consumers’ social feeds and a transition of consumers now seeking real value from the influencers they follow, it’s important for brands to share content in a way that resonates, feels authentic and maps to the type of content consumers prefer – quick, snackable information that lets your audience walk away with new tips or knowledge,” continued Mladenoff.

    For nearly two decades, Matter has driven results for brands looking to tap influencers and extend their reach to consumers. The agency’s influencer programs are custom-built and scalable based on budget and business needs.

    Additional Resource
    -

    With over 250 professionals across offices in Boston and Newburyport, MA, Providence, RI, Rochester, NY, Pittsburgh, PA, Dallas, TX, Denver, CO, and Portland, OR, Matter is one of the fastest-growing PR, marketing and creative firms in the country. Matter has won 14 “Agency of the Year” accolades and has been consistently recognized as a top place to work.

    About Matter Communications

    Matter is a Brand Elevation Agency that integrates PR, marketing and creative services into content-rich campaigns that inspire action and build value. Founded in 2003, with eight offices spanning North America, Matter works with the world’s most innovative companies across healthcare, high-technology, consumer technology and consumer markets. For more information, visit https://www.matternow.com.

    Contact

  • MEDIA ON THE MOVE: February 2023

    It’s a new day in media, and with recent layoffs and shrinking newsrooms, many of our friendlies are on the move. Thoughtful media relations should remain a top priority for PR teams – we recently shared tips to make your pitches stand out – and you should always confirm that a reporter is still with their publication before pitching them.

    Because rising tides lift all boats, our team identified some of the biggest media moves from the past month to help keep you in pitch-top shape. You can expect to see similar updates from us each month on the evolving media landscape, so stay tuned.

    ABC News Studios

    Claire Weinraub has started her new role as executive producer, where she will help shape the creative output of the Studios group and manage much of the production team responsible for it.

    Ad Age

    Tim Nudd, previously editor in chief of the Clio Awards, has joined as creativity editor.

    Associated Press

    Indira Lakshmanan has joined the outlet to lead the global enterprise team and collaborate with bureaus and verticals around the world.

    Adam Kealoha Causey has been promoted to assistant news director for Texas and Oklahoma.

    Gillian Flaccus is now the assistant news director for the Pacific Northwest (Washington, Oregon, Idaho, Alaska and Hawaii).

    Amy Forliti has been named assistant news director for the Midwest (Minnesota, Iowa, North Dakota, South Dakota, Nebraska, Kansas and Missouri).

    Roger Schneider is now the assistant news director for the Great Lakes (Illinois, Michigan, Indiana and Wisconsin).

    Bloomberg News

    Kevin Orland has moved to the Calgary, Canada bureau as editor of the Energy and Commodities team.

    Aisha Counts joins Bloomberg as a tech reporter and will be writing about social media companies including Meta, Twitter and TikTok.

    Sydney Maki joins Bloomberg Markets as a full-time editor and will be writing about global financial markets.

    Business Insider

    Ashley Stewart, previously senior tech reporter, has been promoted to chief tech correspondent.

    Buzzfeed News

    Joseph Longo has joined as an entertainment editor and covers Hollywood and the entertainment industry.

    CBS News

    Willie James Inman joins as a White House digital reporter.

    Shanelle Kaul, Canadian journalist,joins CBS News Radio as a correspondent.

    CNN

    Pamela Brown has been named chief investigative correspondent and will continue to serve as CNN anchor, filling in on the network.

    CRN

    Kyle Alspach has returned to CRN as the Senior Cybersecurity Editor after Protocol shut its doors.  

    Digiday

    Alexander Lee has been promoted to senior gaming and esports reporter.

    Forbes

    Conor Murray, originally joining Forbes as an intern who wrote stories covering wealth and America’s richest people, has officially joined the staff as an explainers and trends reporter.

    Sarah Whitmire has joined the staff as a senior editor for newsletters. Most recently, she served as senior news content strategist at McClatchy.

    NBC News

    Liz Brown-Kaiser has been named Capitol Hill associate producer.

    Rebecca Blumenstein has been appointed president of editorial, a newly created role.

    NPR

    Dara Kerr has joined as a reporter tasked to examine the choices tech companies make and the influence they wield over our lives.

    Frank Langfitt has been appointed as global democracy correspondent, joining the Investigations team to cover the threat to democracy at home and abroad.

    People Magazine

    Clarissa Cruz joins the magazine as executive editorial director.

    POLITICO

    Erin Schumaker has joined the healthcare team to contribute to coverage of the future of healthcare and how the pandemic has reshaped medicine.

    Popular Science

    Annie Colbert has been appointed as the new editor in chief.

    PR Week

    Jess Ruderman joins the outlet as a senior reporter covering the PR and comms agencies with a focus on healthcare. She comes from The New York Times where she serves as a news assistant.

    Reuters

    Anna Tong has joined as a tech correspondent and will be covering AI and the metaverse (and other TBD topics) from SF.

    Douglas Gillison has joined as financial regulation correspondent and will cover the major financial regulators – primarily the U.S. Securities and Exchange Commission and the Consumer Financial Protection Bureau – as part of the broader Global Finance and Markets team.

    Suzanne Smalley has joined the Reuters team as a cybersecurity correspondent, following a tenure at Cyberscoop.

    Seventeen

    Samantha Olson has been promoted to assistant editor and will cover beauty, pop culture, celebrity news, health and lifestyle content.

    Tech Crunch

    Lorenzo Franceschi-Bicchierai joins as a reporter covering cybersecurity, hacking, surveillance and privacy.

    The Washington Post

    Damir Marusic has joined as an editor and is based in Washington, DC – he will expand the section’s coverage on domestic and international policy.

    Duncan Mavin has joined as senior editor and is based in London. He will expand the page’s range of op-eds on the global economy with a focus on business and economics.

    Bina Venkataraman has joined as a columnist to write about the future and is based in Washington, DC.

    WIRED

    Paresh Dave has joined as a reporter covering Big Tech.

  • Strategize for Success: 3 Ways to Drive Revenue + Optimize Your Marketing Strategy  

    Strategize for Success: 3 Ways to Drive Revenue + Optimize Your Marketing Strategy  

    To push your business forward, your organization needs to attract more high-quality leads. In fact, 61% of all marketers say traffic and lead generation is their top challenge. Although lead generation is a major driver of growth and a high priority for CMO’s this year, oftentimes leads are not converting into sales. 

    Creating and deploying unique, differentiating marketing campaigns to drive leads is only half the battle. To turn those valuable leads into revenue, your organization needs to optimize your internal marketing strategies to increase ROI and ultimately drive business growth.  

    Sound good? Great. Without further ado, here are our top three tactics organizations can deploy to optimize their marketing strategy and increase their bottom line.  

    1. Develop the right tech stack for your organization. 

    A marketing technology stack is the collection of technologies that marketers use to optimize and augment their processes throughout the customer lifecycle. Think HubSpot, Google Analytics, HotJar, etc. When you have the right tech at your fingertips, you can automate processes, innovate rapidly, measure continuously and improve your marketing campaigns — all while enhancing campaign efficiency and execution. Together, these features allow your organization to remain agile and achieve a higher return on every marketing dollar you invest.    

    While MarTech stacks across organizations may differ, the basic components of a successful stack include a marketing automation tool, a content management system, advertising technology and a web analytics tool.  

    Strong MarTech stacks help companies uncover their customers’ pain points, gain important insights into their prospects’ engagement across campaigns and target their marketing efforts more effectively – all leading to stronger, more impactful, revenue-driving marketing strategies. 

    2. Create clear alignment between marketing and sales teams.  

    Sales and marketing alignment is critical to the success of any marketing ops program. The goals are to deliver a seamless experience for an organization’s prospects or customers, increase conversion rates and ultimately boost revenue. It’s a symbiotic relationship based on mutually agreed upon goals, KPI’s and processes, that benefit both teams by helping them supporting one another.  

    Misalignment between marketing and sales is a common occurrence. In fact, 60 to 70% of B2B content is never used, because the subject topics are irrelevant to the buyer audience (Content Marketing Institute). And 79% of marketing leads never convert due to a failure to nurture customer connections (HubSpot). 

    Need help in achieving sales and marketing alignment? Here are some methods we’ve found work well:  

    When sales and marketing align, revenue increases, the sales cycle shortens and conversion rates improve.  

    3. Utilize and optimize data to drive decisions.

    Data rules the world. Understanding not only how to generate data but how to utilize it to make important decisions around your campaigns is critical to marketing success in 2023.

    Data should be the cornerstone of any marketing ops program. It gives your teams the ability to target campaigns to segmented audiences, create content based on what you know your consumers love and build messages that you know will engage. Data-driven decision making is your most powerful marketing tool.  

    The first step in building a data-driven program is to identify the key metrics and performance indicators relevant to your marketing campaign and develop systems for gathering and analyzing that data. Once KPIs are decided upon, your marketing department should use data visualization tools and other analytics software to make sense of your data and provide qualitative insights into your marketing performance. By using these tools, you can identify trends and patterns in the data and use this information to inform your decisions moving forward.  

    If you’re looking to increase your revenue in 2023, make sure you MarTech stack is providing you with the data needed to better understand your target customer, your marketing and sales teams are speaking the same language, and you’re deploying data into every step of your decision-making processes across all your marketing ops efforts.  

    With countless successful missions under our belt, leading B2B and B2C companies partner with us to plan, create, launch and optimize their campaign success.  

  • Matter Grows Health Portfolio 65% YoY With Wins in Chronic Care, Real-world Evidence, Remote Patient Monitoring + More

    Agency Adds to Leadership Team to Support Clients taking on Healthcare’s Biggest Challenges

    BOSTON, Feb. 14, 2023 – Matter Communications – a Brand Elevation Agency that integrates PR, marketing and creative to tell clients’ unique stories and drive business results – announces the continued momentum of its Matter Health team, including the addition of innovative client partners, expansions to existing client programs and a key new senior hire.

    “We’re seeing healthcare innovation maintain its accelerated pace post-pandemic, creating a huge class of companies that have reached critical points in their brand journeys,” said Ryan Lilly, General Manager of Matter Health. “They have uniquely complex stories with fascinating characters, and we take great pride in being the partner that helps elevate their awareness and impact, adapting alongside their businesses while serving as the guardian of their message.”

    Matter is also excited to welcome back Jessica Beote as a new Vice President of Matter Health. Jess re-joins the team after a three-year hiatus, during which she held executive leadership positions at IBM Watson Health and Lark Health. Her well-rounded healthcare experience, bolstered by her direct forays into AI and Chronic Care, will help lead the practice into its next phase of growth.

    Matter Health’s recent addition of notable clients to its roster include:

    • Central Reach, the leading provider of Autism and IDD Care software that helps children and adults diagnosed with autism and intellectual and developmental disabilities – and those who serve them – unlock potential, achieve better outcomes, and live more independent lives.
    • Health Recovery Solutions (HRS), a virtual care company that specializes in remote patient monitoring. By equipping patients with the right medical devices and communication tools, HRS enables those with chronic conditions, elderly people, and other patient populations to effectively manage their own care at home.
    • Strata, a company that provides a cloud-based platform for software and service solutions to help healthcare providers better analyze, plan and perform in support of caring for their community and reducing the cost of care.
    • MediMergent, the first Real-World Evidence (RWE) company that leverages the power of the patient as its true source of information for clinical trial management.
    • Lark Health, the leading artificial intelligence based chronic condition prevention and management care coaching company, provides health plans and employers a cost-effective way to support those living with or predisposed to a chronic illness and those seeking to improve their health and wellness anytime, anywhere.
    • AVS, a medical device company in the burgeoning field of intravascular lithotripsy that is developing a new treatment solution for patients with severely calcified peripheral and coronary arterial disease.

    “We were looking for an agency partner who could help us tell our story in a compelling way and generate awareness among our key audiences,” said Karen Parisi, Chief Marketing Officer at CentralReach. “Matter Health has used their creativity and high-touch approach to develop an effective PR strategy aligned to our business goals – executed at a high level – delivering high-impact results and giving us momentum to start 2023.”

    For more information about Matter’s healthcare PR and marketing experience, visit the Matter Health page.

    Looking to join one of the fastest-growing PR and marketing teams and watch your career take off? Check out our full list of job opportunities.

    With over 250 professionals across offices in Boston and Newburyport, MA, Providence, RI, Rochester, NY, Pittsburgh, PA, Dallas, TX, Denver, CO, and Portland, OR, Matter is one of the fastest-growing PR, marketing and creative firms in the country. Matter has won 14 “Agency of the Year” accolades and has been consistently recognized as a top place to work

    About Matter Communications 

    Matter is a Brand Elevation Agency that integrates PR, marketing and creative services into content-rich campaigns that inspire action and build value. Founded in 2003, with eight offices spanning North America, Matter works with the world’s most innovative companies across healthcare, high-technology, consumer technology, professional services and consumer markets. For more information, visit https://www.matternow.com. 

    Contact 
    Matter 
    Greg Amaral
    [email protected] 
    www.matternow.com

  • 3 Things to remember when launching a rebrand in 2023

    3 Things to remember when launching a rebrand in 2023

    Matter’s 2023 Marketing Outlook Survey found that brand leaders are prioritizing public relations and social media, marketing and analytics, and content marketing in order to drive maximum ROI. Refining marketing competencies and pushing them forward is enough of a challenge, but many marketers find themselves simultaneously supporting substantial changes in leadership, mission, product, or even the entire brand – and why?

    Because so many businesses are taking post-pandemic uncertainty as an opportunity rather than a threat, and are enthusiastically reinventing themselves to become more conscious, resilient, sustainable entities.  

    benefits of Precision rebranding

    If that’s you, then congratulations on your metamorphosis! But no matter the size, shape or focus of your business, three things must never be ignored when you’ve decided to shuffle off the old in favor of the new:

    1. Content continues to be King

    Newsrooms are still shrinking. There are fewer journalists every day, and their publications are in desperate need of unique, insightful, brand-agnostic content. No communications plan is complete without the ability to provide full content pieces that tell a story much bigger than the brand the author represents, even if it is inspired by the changes that brand is making to its identity. Do your journalistic research and tie your renewal to what’s happening across your industry, community, country or cause.

    2. Your spokespeople need a refresher

    I don’t care how many interviews a thought leader has aced or how many wildly compelling contributed pieces they’ve penned – communicating a rebrand to the public is complicated work, with different messages for different audiences with different levels of investment in the brand’s success. Anyone in charge of sharing these messages with stakeholders needs to sit down for a refresher course on the state of the media landscape (as it is in this moment),  journalist personas, interview techniques, and most importantly, challenging questions about the new direction of the business.

    Precision PR benefits quote from w f young

    3. Internal audiences should be the first to know

    Brands are so often focused on the nuances of informing the general public of their developments that they forget their most dedicated audience – their employees – can become their most powerful public advocates, especially if elements of the reinvention are focused on environmental, communal or societal good. Keep employees informed pre-rebrand, give them ownership of the positive changes taking place, and they’ll be there to amplify your new messages when it’s time to go public.

    Vanessa Taylor is the general manager of Precision, a PR and content division of Matter that provides highly focused programs to support critical business drivers. Known for its nimble, focused work, years of experience and continuous growth, Precision will handily assist brands embracing reinvention in order to create more impactful, more responsible and more sustainable operations.

  • 7 pro tips to make your pitches stand out

    7 pro tips to make your pitches stand out

    Recent layoffs and hiring freezes hit media companies particularly, amid declining advertising revenue and recession fears. In 2022, CNN laid off hundreds of staffers, NPR announced a hiring freeze and the Washington Post eliminated its Sunday magazine. The list goes on. 

    Journalists were already stretched thin before these cuts. According to MuckRack’s 2022 State of Journalism report, the average journalist covers four beats (up from three in 2021). As news media consolidation continues, this means fewer outlets, leaner staff and constantly shifting focus areas for reporters. 

    These macroeconomic factors heighten the importance of thoughtful media relations. After all, it’s our job to be a resource for journalists – not a nuisance. Here are seven best practices for thoughtful media relations: 

    1. Engaging Subject Line

    Your subject line is the first thing reporters will see and will make or break your pitch. Keep it short (6-8 words max), use numbers, and location to stand out. 

    2. Shorter the Better

    The same research from MuckRack found 68% of journalists prefer pitches under 200 words. They only want to know the essential information, why they should care or what the news hook is. Avoid the small talk (e.g., How are you? Hope you’re doing well. Happy Friday!) and get right to the point.

    3. Approachable Language

    Write pitches how you talk and avoid industry buzzwords at all costs. We get it, your client is the “leading” company “transforming” your industry with “innovative” technology. However, superfluous company descriptions can be off putting to journalists. 

    4. Personalize

    Spelling the journalist’s name correctly and reiterating their beat in the opening sentence of your pitch isn’t personalization. You’ll stand out to reporters if you’re consuming their content and engaging with them on social media. Like their posts on Twitter, acknowledge their life updates and find common ground. Not every touch point with a reporter needs to be a pitch.

    5. Know When To Pitch

    It’s not a perfect science but consider the newsroom dynamic and experiment with different days, and times to maximize visibility. Editorial meetings typically happen before lunch and in the afternoon. Monday mornings are typically a slush pile of news and catchup. A reporter’s inbox on Friday afternoon is the equivalent to a dark black abyss as they try to meet deadlines while wrapping up for the weekend. 

    6. Call To Action

    Are you offering a phone interview, or an in-person meet up? What executive are you proposing? What’s the day and time of your announcement? Make it clear in the closing what it is you’re offering them (and be prepared to deliver on that promise).

    7. Follow Up Thoughtfully

    Give it time – don’t follow up in the same week if possible. Offer something new (e.g., don’t say “Just checking to see if you received my email” or “following up” or “sorry to bother you”). Acknowledge an important deadline. Share a new data point. Expand on something shared in the original pitch. A follow up email (or two) is usually appreciated, but don’t bombard reporters with unsolicited emails – or risk getting blacklisted. 

    The best pitches aren’t always company centric, but reporter and audience centric. As PR professionals, we need to think like journalists, anticipate what they’ll want and be willing to go the extra mile for them. If you do, you’ll no doubt be on your way to building lasting relationships. 

    Are there any tips I didn’t cover? Let me know