• Assessing the Future of Generative AI in PR Content Writing

    Assessing the Future of Generative AI in PR Content Writing

    The rise of ChatGPT has taken the world by storm, igniting a renewed societal focus on how artificial intelligence and machine learning will shape the future of work as we know it. An emerging technology trend hasn’t captivated the global public sphere like this since the first iPhone release in 2007.  

    ChatGPT was a hot topic of conversation among business titans at World Economic Forum 2023 in January. Microsoft invested $10 billion to integrate it within its Bing search engine and product suite. Google launched a replica generative AI tool, Bard, in an attempt to keep pace and amplify its own search engine. Bill Gates even equated it to the invention of the internet, calling ChatGPT, “the most important innovation that will change the world.”  

    The buzz is well warranted. ChatGPT amassed 1 million users in just five days after its initial November launch. Two months later, it surpassed TikTok (9 months), Facebook (10 months) and Instagram (2.5 years) as the fastest consumer app to eclipse 100 million active users. The chatbot can be prompted to do everything from passing law school exams and offering investment advice to crafting cocktail recipes and faux movie scripts. It even got hired – hypothetically, of course – as an entry-level coder.  

    ChatGPT also writes reasonably well, which has sparked skepticism across the PR and marketing landscape about its potential to replace human content writing roles. However, while it can generate clean prose in an authoritative tone mirroring a human’s writing, there’s no guarantee the content will be truthful, accurate or unbiased. A few media publications who were early adopters of generative AI-powered content were already forced to issue retractions due to “dangerous inaccuracies and falsehoods” found within the articles.  

    More importantly, ChatGPT is incapable of replicating the intrinsic nature of a human content writer, which means it doesn’t incorporate any elements of human experience (HX) into the content creation process.  

    The Human Element

    At Matter, ingenuity is a core component of PR content creation. Whether it’s a targeted Forbes Technology Council article, an earned byline in Variety or an ROI-centric customer case study, our job is to: 

    It’s not about prioritizing quantity over quality or repurposing rudimentary angles that can be easily found through a simple Google search. It’s about collaborating with SMEs to zig while competitors zag and tell stories that uniquely position them as an invaluable source of truth across sectors. For executive thought leadership to rise above the noise in a saturated market, it must be crafted with an empathetic understanding for not only your client’s mission and goals, but also the real-world business challenges faced by their target audience. The supply chain disruptions, data breaches, labor shortages, public health emergencies and technology fallibility. The ripple effects of geopolitical tension and the realities of socioeconomic pressure with a potential recession on the horizon. 

    Only boots on the ground can deliver impactful, brand mission-oriented content that aligns with those experiences. Not an AI chatbot relying on large language models from billions of predefined telemetry datasets, which – for the record – is in violation of Google’s AI writing guidelines and subject to SEO penalties. When Business Insider recently asked ChatGPT for an opinion on its role in the future of content writing, here was the reply:  

    See, even the world-renowned robot agrees.  

    Explaining how AI/ML solutions are designed to empower humans, not replace them has been a core thought leadership angle across many of our B2B tech and cybersecurity accounts. With the way things are headed, we will soon be experiencing it for ourselves. And while ChatGPT isn’t positioned to replace human content writers anytime soon, the recent generative AI wave does signal the beginning of a pendulum swing for technology’s influence in content creation processes. It will change the way we work for the better.  

    Augmenting The Writing Process

    The applied use of generative AI offers an opportunity to automate some of content writing’s most mundane and repetitive tasks. Take drafting earned bylines for example. Considering most B2B byline angles are highly technical in nature, it typically takes hours of preliminary research and sourcing before putting actual pen to paper. But what if that entire phase of content creation was streamlined?  

    ChatGPT, in theory, could be prompted to conduct extensive research on a specific technology or subject matter – reducing the elongated preliminary sourcing process down to about 30 seconds. In turn, human writers have more time to focus on critical thinking and a higher baseline of knowledge and resources to leverage. This foundation reduces the immediate stress of meeting tight deadlines, which ultimately compounds into higher quality deliverables and better work-life balance.  

    The same logic can apply to other repetitive workflows like copy editing, outlining, data mining and intake calls. Microsoft Teams has a new premium version that incorporates ChatGPT into hybrid business collaboration, automating routine administrative tasks like notetaking, action items, customized meeting templates, timeline markers and more. Expect similar automation strategies to be applied to content writing.  

    Our content team will continue to explore how we can work in tandem with generative AIs like ChatGPT to amplify our offerings for B2B technology, cybersecurity, healthcare and consumer clients. For more information on Matter’s full range of PR services, don’t hesitate to contact us today!  

  • Blog Writing from Dummies – How to Turn Your Idea into Must-Read Content

    Blog Writing from Dummies – How to Turn Your Idea into Must-Read Content

    A blog about writing a blog? We know — very meta. It’s like going to a play where the main character is writing a play, or watching a movie set in LA.

    So, you’ve been tasked with writing a blog. Lucky you! Before you lament about having another thing to work on, think of the positives: You get to add your voice to the hallowed ranks of every other great blog writer; you’re helping your brand form the way you talk to the world; and all your coworkers are going to be like, “oh damn, they’re smart!” Seems like a good deal to us.

    To quote everyone’s favorite Oklahoman, Brad Pitt, in the 2004 historical epic, Troy, “Immortality: Take it, it’s yours!”

    But now, you may be asking dear reader, how do I write this thing? Well lucky for you, we created this whole blog about writing blogs just for you! Ahead, we’ll walk you through the process of turning your idea into content so good, your grandma is going to hang it on her fridge. You ready? Let’s roll.

    What’s the Story?

    “But what should my blog be about?”
                – You, right now

    Great first question, we love where your head is at. To start, you need to identify a problem, one that your brand can help solve. When explaining how to mitigate the issue, you don’t need to call out a specific product or offering for every point you make, but you should have one in the back of your mind. Lastly, make it fun, make it interesting, add some of your personality into it. We know you have one — that’s why you’re writing this thing.

    But you’re not here to simply answer a question. You’re here to tell a story, which can sound trite, but it’s true. And to tell it, you need an arc: a beginning, a middle and an end. The best stories aren’t lists of hard facts. They are journeys that guide the reader through each new idea in a way that will inspire and captivate them. Don’t worry, we’re not looking for Lord of the Rings here. Just try to be empathetic to your audience’s reading experience.

    Before you spin your yarn, there are some key steps to take:

    1. Research!
      We’re not saying you’re not a leading expert in your field, but your audience might not be up to speed. To ensure what you write is trusted by your readers, you need to do a bit of googling. A piece with good, well-cited stats and facts gives you authority and credibility. And hey, you might even learn something new.

      But please, and we cannot stress this enough: Save those links! You might find some awesome stats, but if you don’t save those sources, the universe guarantees your boss will want to see where the citations came from. So, save yourself the effort of looking twice.

      Research isn’t just about having foot-long footnotes. It’s also about learning what kind of writer you want to be. So, read works by your favorite journalists, authors, Twitter personalities and whoever else, determine what it is you like about them, and see how you can fold it into your own writing. Good writers start by being good readers.
      xxxx
    2. Build an Outline
      All great treasure hunters know you need a map to find the gold. In this case, the gold is solid content. To tell your story in a coherent way, build an outline that hashes out your intro, the order of your main points and you conclusion — all while threading those sections together, so your piece does not appear as separate ponds, but a stream flowing from the beginning to its nexus.

      Outlines can feel tedious – which, they are – but they are essential to elevating the quality of your writing. We even wrote an outline for this! And look how it turned out.

      Outline: Burritos Are Better than Pizza
      Do we believe this? Not necessarily. But the point is to show, as a writer, you can get excited about and evangelize for any topic.

      Intro: While both pizza and burritos are delicious and hold cult-like followings amongst Americans, burritos are the superior food item.
      ○ From building the dish to eating it to enjoying your accomplishment, burritos are easier and more satisfying than pizza.

      1. Easier to Acquire
      ○ Frozen options – the worst frozen burrito is still much better than the worst frozen pizza
      ○ Smaller price range – price gap is tighter, whether it’s at Taco Bell or a fancy sit-down joint
      ○ It is much easier to acquire a good burrito than a good single slice of pizza
      ○ Versatility of ingredients – can be used to make filling aspects of many other meals
      xxxx• Pizza cheese, sauce, toppings can really only be used on pizza or as an ingredient in a larger meal

      2. Easier to Make Yourself
      ○ Don’t need to let dough rise, time perfectly.
      xxxx• If you burn one burrito, you have supplies to make another quickly. If you burn a pizza, you need to start from scratch.
      ○ More customizable
      xxxx• Get weird – you can add a lot of toppings from other cuisines into a burrito that would not fit on a pizza: Korean-Mexican fusion, Mexican-Mediterranean fusion
      ○ More versatile – options for breakfast, lunch, and dinner

      3. Easier to Enjoy
      ○ Burritos offer both transportable options (wrapped in foil) and plated options, meaning you can enjoy one on-the-go or at a nice dinner
      ○ The filling-ness/transportable ratio is higher with a burrito than pizza
      xxxx• One burrito is very filling and can be easily carried. To get the same level of fullness from a pizza requires carrying several slices — pretty awkward!
      ○ No leftovers, no problem – burrito leftovers don’t keep as well, so you need to finish it in one sitting
      xxxx• No wasting fridge space or worrying about your roommate stealing it

      Outro: Whether you need a quick fill or a lasting meal, whether you have every ingredient you need or are going to wing it, burritos are superior. In fact, I’m going to make myself one right now.
      xxxx
    3. Get Writing!
      Now, for the big event: You’ve got to write this thing. The best stories aren’t lectures. They are journeys. To capture our audience’s attention and walk with them through each topic, you must uncover each new discovery together. Don’t come in as the expert — become the navigator, guiding the reader along the path to knowledge.         

      Think of the podcast Radiolab or the grandfather in The Princess Bride. While you may know how the story ends, tell it as if you too yearn for answers to the same question the reader is asking. The writer and the reader are in this together. Share the journey.

      But even getting started can be intimidating. So, here are some tips we use on the regular:
      xxxx
      Write like you talk – Okay, maybe not like you talk. But write conversationally, like you’re talking to one person.
      xxxx
      Get passionate – Even if you don’t care about supply chain dynamics, trick the reader into thinking you are stoked about them. Figure out how to make it a piece you would want to read. Your enthusiasm is contagious.
      xxxx
      Conjure the voices in your head – Sometimes writing with a specific character’s voice in your head can help you find weak points and elevate the copy. (This also works for editing). Our top choices are John Hamm, Tina Fey and David Sedaris.
      xxxx
      Write for Goldilocks – Not too long, not too short. For a blog, 500 words is a good minimum. However, if you’re on a roll, don’t stop because you hit a character count. Keep going! You can trim the fat later.
      xxxx
      Start with a hook – Catching fish is easiest when you have a hook on the line. Snagging readers is pretty much the same. Set up the problem, add some mystery, make a joke. They’ll eat it up. And as our PR friends know, don’t bury the lede!

      Also, don’t start off with “Webster’s Dictionary defines….” Your piece will be about as exciting as reading the dictionary.

      Break it up – Big walls of copy can be daunting. So, break up your piece with bullets, stat callouts, quotes — all that good stuff. Look, we even did it here! Didn’t it help?
      xxxx
      Concluding your piece – No one likes when a movie ends without tying up loose ends, and folks won’t like it if your blog doesn’t either. Make sure you have an outro that resolves everything nicely (and, if applicable, includes a CTA to reach out to your team).

      Also, pro tip: never title your conclusion “In Conclusion”
      xxxx
    4. Editing
      Now for everyone’s favorite part! It can be hard to edit your own work, and it can hurt to cut a well-crafted sentence when it just doesn’t fit. But this is necessary. Most copy can be cut by 25% (If you think this blog is long, you should have seen the first draft).

      Once you’ve cut your ego the extra fluff, it’s time to proofread. This can be especially difficult – our brains will autocorrect mistakes. But, we’ve got some tips:

      ○ Read it outloud, as your mouth will get snagged on mistakes your brain glosses over.
      ○ If you have to read it twice to understand it, rewrite it.
      ○ Ask for help. It takes a village to write a blog, so ask your peers to give your piece a proof.

      This last tip can be difficult to tackle — we’re all super busy! However, no piece of writing should get posted without two sets of eyes on it. It ensures your brand look good and everyone is happy. So, everybody lend a hand!

      Note: If you are the editor, please be kind. Offer suggestions and point out stuff you like (spoon full of sugar and all). If someone is struggling, be sure to take time to help them get the blog back on track. None of us are Mark Twain, so try to have a little chill.

    Be Generous to Yourself

    Writing a blog is a skill, and skills take time to master. Just because we share a language with Jane Austin and John Steinbeck doesn’t mean we’ll be writing our Pulitzer acceptance speech anytime soon. Crawl, walk, run — that’s the name of the game here. And as always, English is a stupid language, so there are no stupid questions. If you need help, ask. Helping each other is what makes a team great. It also helps to make for some pretty good writing.

    Looking for some help turning your great ideas into must-read content. We’ve got the writers for the job. Reach out!

  • Five Pitfalls of Bad Copy

    Good copywriting is often more an art than a science, but as with any skill, there are a few common mistakes that can knock your finished product off the rails.

    Comma Chameleon: In 1962, a single misplaced overbar in a line of code for the Mariner 1 space probe cost NASA $80 million and a boatload of bad press, a bungle that Arthur C. Clark notably called “the most expensive hyphen in history.”  While a minor typo is somewhat less likely to cause your press release to burn up in the earth’s atmosphere, it’s still important to pay close attention to punctuation, grammar and spelling in your work.  Read, reread and enlist a second set of eyes to spot any latent errors whenever possible.

    I, Thesaurus: Let’s face it – most copywriters turn to good ol’ Mr. Roget in times of need or desperation.  The thesaurus can be a lifesaver, and it’s the reason why I now know thirteen different words for the color yellow (xanthous is a personal favorite).  But for all its utility, excessive reliance on flowery synonyms can mire, ensnare, entrap and entangle good writing.  Striking the balance between splash and substance in vocabulary is a challenge, but the most effective points are often the ones made simply. “The quick brown fox jumps over the lazy dog,” is catchier than “The fleet sepia vulpine mammal gambols aloft of the languid canine,” for a reason.

    The Insider:  An important skill for any copywriter to develop is the ability to read and write from the perspective of a layperson.  Demonstrating your knowledge of an industry might have landed you a job or client, but it’s your ability to communicate that knowledge to others that will ultimately pay the bills.  Like flowery language, industry-specific jargon can create roadblocks in your content for an otherwise-receptive outsider.  This is especially true when approaching targets with products and services outside of their respective trades.  It’s OK to get technical when the project calls for it, but always be mindful of your audience and remember that not everyone is the savvy expert you are.

    Too long; didn’t read:  The shrinking attention spans of the digital age have forced the need for snappy, condensed media across-the-board.  Fortunately, bulleted lists, pull quotes and embedded visual collateral can break up the dreaded “wall-of-text” in your content.  Sites like BuzzFeed have blown up because humans absolutely love lists.  Even bloggers have adopted the list-making strategy to generate posts that are more attractive to readers…ahem.  Occasionally, you’ll be stuck with a format that doesn’t lend itself to one of these handy tricks.  If that’s the case, remember the Shakespearean axiom, “brevity is the soul of wit,” and keep it concise.

    The Dusty Pitch:  There are technical guidelines for creating good copy, but none of them matter if the writer isn’t a passionate representative for his or her subject.  Uninterested copywriters produce uninteresting copy, and finding a point of identification with your topic is an important and rewarding step in the creative process.  Draw on your personal experience for inspiration, or just take some extra time and do the research.  Be innovative and surprising, not stale and disinterested, and your enthusiasm will shine through in your writing.

    What about you?  Any good copywriting advice to impart, or hazards to avoid?